Frequently asked questions



Where can I see my orders?

You can view your orders in the Clearpay Merchant Admin Portal.

For further guidance please see our Searching Orders documentation.


When do I get paid?

Settlement payments are processed 1-5 business days after the order date, with banks typically taking an additional day or two to deposit the settlement into your company account.

Merchant Fees
Clearpay merchant fees are deducted from each transaction prior to settlement payout.


When will I appear on the Clearpay Shop Directory?

Please allow 7 working days for your site to appear on the Clearpay Shop Directory