Q: Clearpay does not update/display as expected

If Clearpay does not update/display as expected, please provide staff access to your PrestaShop admin panel for our Integration Support Team.

Please email [email protected] adding:

  • Admin panel URL
  • Admin panel user
  • Admin panel password

Q: Unauthorized message when saving the configuration

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A: Usually the problem is that the secret key is not write/paste correctly, please verify it and ensure you don't have blank spaces after or before it.

Another possible problem with this is that you have selected a wrong environment for the secret key written, please verify than your secret key match with the correct enviroment.

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Check your secret key !

The secret key must not contain any extra characters or spaces.

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Check the API environment

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Check the API environment !

The API environment must be set according to the origin of the keys. See the table below for more information.

API environmentMerchant Portal URL
Productionhttps://merchant.clearpay.com
Sandboxhttps://merchant.sandbox.clearpay.com
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Q: Can I prevent Clearpay being available for specific products or categories ?

A: If you have categories that do not comply with the Clearpay standards for authorized products, you must mark it as restricted on the admin panel configuration.

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Those selected as "restricted" will prevent Clearpay being available on:

  • Product Page: If the product belongs to a restricted category, the Clearpay widget will not be present on the product page.
  • Cart Page: If some products in the cart belong to a restricted category, the Clearpay widget will not be present in the cart page.
  • Checkout page: If some products in the Checkout belong to a restricted category, Clearpay will not be present in the checkout as a payment option.
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Q: How to add an account to your Prestashop Store

Follow these steps to add an account to your Prestashop Administration Panel

  1. First we must access the Prestashop administration panel
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  1. Once you are in the admin the panel, go to the following menu Advanced Parameters →Team
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  1. Add a new employee from the top right button
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  1. You will then be prompted for some required information for the user creation.
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