Shopify Manual Capture

Clearpay’s new integration now allows merchants to leverage Shopify’s manual capture setting. Please note this is a Shopify store wide setting, so if you have it enabled for another payment method it will be enabled for the new payment gateway. Clearpay's old payment gateway automatically captured all orders regardless of your Shopify setting.

If you have enabled “manually capture payment for orders” within your Shopify payment settings, this means the following:

  • Clearpay will not automatically capture orders when the shopper completes checkout.
    • Instead, Clearpay will place an authorization hold on the Consumer’s account like other payment methods.
    • However, unlike other payment methods, the consumer’s installment plan will begin as soon as the authorization is made.
    • Most consumers will be charged for their first installment at this time, unless they qualify for Clearpay’s “No payment Up-Front” program where the first installment is collected 2 weeks after the authorization is made.
    • Clearpay’s authorization hold will be valid for a period of 13 days from the time of auth. If the order has not been captured before this time, any uncaptured amount will be automatically voided, and the voided amount reduced from the Clearpay consumer’s outstanding balance of the order. If the voided amount is more than the consumer’s outstanding balance of the order, the consumer will be refunded the remainder of the voided amount, up to the authorized amount. For more refunds view the Clearpay help section.
  • You will need to capture orders via the Shopify order tab, via integrations, or Shopify’s API directly.
    • You can use all the available options on Shopify to capture Clearpay orders as any other payment method supporting manual capture.
    • If you capture orders via a third-party integration or via Shopify’s API, you may need to extend your configurations to capture Clearpay orders. Please confirm this is properly configured before updating to the new Clearpay payments app.
    • If you capture orders via Shopify’s order tab, you will now need to begin capturing Clearpay orders.
      Shopify Help Article, Capture Payments Manually
    • Shopify will still restrict orders to a single capture, meaning that any uncaptured amounts will expire and be voided on the 14th day after the original authorization.
  • If you need to cancel an authorised order, you can do so via all methods that Shopify allows (via orders tab, integrations or Shopify’s API).
  • Refunds will continue to behave normally.
    • For partially captured orders, only the captured amount is available to be refunded.
  • You will only be settled for funds that you have captured.

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